How your cost works
No mystery, no surprise bills. Your cost comes from just two things — and most of it is included in your monthly plan. Here’s exactly how it adds up.
The two things that drive cost
1. AI voice minutes
Every second the AI is on the phone — greeting, screening, taking a message, or holding a full conversation — counts as AI voice time. Your plan includes a monthly bundle of minutes. That’s the one number that drives your cost.
2. Real voice (the human-sounding upgrade)
By default the AI uses a clean standard voice. Switch a number to the real, human-soundingvoice for a warmer, more natural customer feel. On Solo it’s a $49/mo add-on; on Business and Reception it’s already included — your plan minutes simply sound human.
What uses your minutes — and what doesn’t
- ⏱️ Any time the AI is on the call — screening, taking a message, or a full conversation — uses your AI minutes. Short calls barely dent them.
- ✅ Texting a caller back — doesn’t touch your minutes (it’s counted as texts).
- 🎙️ Real voice counts only while the AI is actually speaking, and stops the moment a human takes over the call.
If you run low
Nothing shuts off mid-call. When you’re running low, you buy prepaid top-up minutes in advance — $5 / $15 / $25 blocks — and they never expire. No surprise overage on your bill, ever.
| Plan | Included AI minutes | Real voice |
|---|---|---|
| Solo — $39/mo | 150 minutes | +$49/mo |
| Business — $129/mo | 500 minutes | Included |
| Reception — $399/mo | 1,500 minutes | Included |
Extra numbers $10/month, sharing your plan’s minutes. All prices in CAD.
Texting your customers
Customers can text your business number and you reply — from your phone or your dashboard inbox — without ever exposing your personal cell. Each message in or out counts as one text. Every plan includes a monthly bucket; after that it’s a few cents each:
| Plan | Texts included | Over that |
|---|---|---|
| Solo — $39/mo | 250 / month | $0.05 / text |
| Business — $129/mo | 1,000 / month | $0.04 / text |
| Reception — $399/mo | 3,000 / month | $0.03 / text |
If you’re a one-person operation
You don’t need to change your phone. Two easy setups:
- Use our number as your business line — every call gets screened first, and you only get the ones that matter.
- Keep your celland set it to forward when you’re busy or don’t answer — you take the calls you can, and CallCompanion quietly catches the rest.
Replacing an office phone system?
If you’re paying a phone company hundreds a month for a landline, the Reception plan ports your number, screens and routes every call to the right person, and can sound like a real receptionist — usually for less than your current bill, plus a one-time setup. Keep your cells for 911; we handle the business line.